Computer Help! Trying to renew my Subcription

[Highwayman]

Unfortunately, I can't access my account to renew my full membership. I get this "Welcome back" sign, and no other options or links. Perhaps I am missing something?


Mark Cherrington

 

[Vagabond Heart]

@AgentPete one for you I think?

 

[AgentPete]

Don't worry, Mark. I'll help you navigate this, we have an entirely new membership system, that's about to come online. Stand by. p.

 

[AgentPete]

Mark, looks like you’re going to be the first test subject for this…! The beta site has just gone public a few moments ago.

So… deep breath…

Go to Litopia.com.

Log in. (the login form is pretty ugly at the moment, but will be nicer soon). Your user name (Highwayman) and password haven’t changed.

Go to “My Menu”, then select “Upgrade / Addons”.

The next page ought to let you see at a glance what subscription you currently have. Note – all Full Members have been transferred to Platform Plus+ membership.

We’re simplified things so that there are no more classes of membership in the Colony – just “Members”.

But to attend Huddles - and to benefit from a growing range of addons – folk will need Platform Plus+ membership.

Let me know how it goes! P.

 

[Highwayman]

Mark, looks like you’re going to be the first test subject for this…! The beta site has just gone public a few moments ago.

So… deep breath…

Go to Litopia.com.

Log in. (the login form is pretty ugly at the moment, but will be nicer soon). Your user name (Highwayman) and password haven’t changed.

Go to “My Menu”, then select “Upgrade / Addons”.

The next page ought to let you see at a glance what subscription you currently have. Note – all Full Members have been transferred to Platform Plus+ membership.

We’re simplified things so that there are no more classes of membership in the Colony – just “Members”.

But to attend Huddles - and to benefit from a growing range of addons – folk will need Platform Plus+ membership.

Let me know how it goes! P.

Thank you, Pete, for the step-by-step instructions. I was able to log out and then log back in; however, I couldn’t find “My Menu” to move forward. I’ll try again tomorrow. I believe I have until April 5. As this is truly the most important subscription I have(Even more than my poker coach), I hope to renew it as soon as possible.

 

[AgentPete]

Don't worry, Mark, we'll get you there
After you've logged in do you see this? (if you don't post a screenshot of what you're seeing).

 

[Highwayman]

Hi Pete, thanks for taking the time and effort. This is what I continue to see when I log out, then log on. I also get the exact same screen when I click on the Home button.

 

[AgentPete]

Ah, I see the problem, you’re going to colony.litopia.com and it should be:

litopia.com

Sorry for not making it clearer!

p.



PS – Once you’ve logged in there, you’ll see “My Menu” – select “Upgrade / Addons”.

Then what you see depends on how you were paying for your sub.

If you were paying by Stripe (i.e. credit card) then you ought to see that you’ve got Platform Plus+ membership, which has replaced Full Membership,and comes with a number of additional features. If this is the case, you’ll see a “Manage Plan” button which will give you further options. And it’s likely that the subscription will simply renew by itself until cancelled.

However, if you were previously paying by PayPal, then you’ll need to buy a new subscription to Platform Plus+ membership. Unfortunately, we’re withdrawing the facility to pay by PayPal – it’s not compatible with the “a la carte” method of choosing upgrades that we’re bringing in. However, Stripe offers lots of other payment methods, one will suit you.

Let me know how it goes.

 

[Highwayman]

Ah, I see the problem, you’re going to colony.litopia.com and it should be:

litopia.com

Sorry for not making it clearer!

p.



PS – Once you’ve logged in there, you’ll see “My Menu” – select “Upgrade / Addons”.

Then what you see depends on how you were paying for your sub.

If you were paying by Stripe (i.e. credit card) then you ought to see that you’ve got Platform Plus+ membership, which has replaced Full Membership,and comes with a number of additional features. If this is the case, you’ll see a “Manage Plan” button which will give you further options. And it’s likely that the subscription will simply renew by itself until cancelled.

However, if you were previously paying by PayPal, then you’ll need to buy a new subscription to Platform Plus+ membership. Unfortunately, we’re withdrawing the facility to pay by PayPal – it’s not compatible with the “a la carte” method of choosing upgrades that we’re bringing in. However, Stripe offers lots of other payment methods, one will suit you.

Let me know how it goes.

Ugh! So sorry, Pete, for not figuring this out. I've upgraded and subscribed, and very happy to be a Platform Plus member. Thank you for what you do.

Mark Cherrington

 

[AgentPete]

Brilliant! Thanks for struggling thru this, Mark. We’re working on it all weekend, the system will be smoother soon p.

 

[Highwayman]

Brilliant! Thanks for struggling thru this, Mark. We’re working on it all weekend, the system will be smoother soon p.

One suggestion is that when a user is on any page and hits the "Home" button, they will be directed to litopia.com. That was my mistake, I hit the home button and went to the Colony home page. Anyways, I'm in and happy. Hope you have a nice weekend, Peter(It's a long weekend here in Canada).

 

[AgentPete]

One suggestion is that when a user is on any page and hits the "Home" button, they will be directed to litopia.com. That was my mistake, I hit the home button and went to the Colony home page. Anyways, I'm in and happy. Hope you have a nice weekend, Peter(It's a long weekend here in Canada).

Done! p.