Marc Joan
Basic
- Aug 26, 2014
Glad it makes you feel better, but - it won't change a thing. Firstly, he's retiring, and he doesn't care. Secondly, it's not BT's strategy to look after customers on an individual level. They want to provide services as cheaply as possible to as many people as possible, and they are quite happy about some customers being monumentally dissatisfied, because they rely on their size and landline presence to keep their market share. Losing a few customers means nothing to them. So they won't change their strategy because one of their managers got harangued by an angry man in the Groucho club, I'm afraid.OMG you will not *&%$ing believe: I thought this thread was done but:
Last night, went to an event at the Groucho (ooh, dah-ling) and ended up sitting next to a guy looking to retire and publish his book. Turned out he's A BT HIGHER MANAGER!
Long story short, I went ballistic and finally-- FINALLY!-- got the apology I was looking for from the beginning. Pretty long walk to get there but still...