We were talking yesterday in the Huddle about Amazon's stranglehold on the book industry particularly in the current situation.
Well something happened when I was interacting with them on Friday which I found extremely annoying.
I buy a lot of books, eBooks and other bit and bobs from them so have an account etc. Anyway, when reading some Seamus Heaney poetry I searched on SH as an author to see what books they were selling. I spotted what I thought was something I was interested in and clicked to check out the book but mis-moused (hey new word) my click and inadvertently hit the "buy now" option.
Several things happened within the first ten seconds. The card app on my phone pinged telling me I had just spent £6.02, another ping confirming the order from Amazon by email and my screen display on the laptop thanked me for my order - so I had bought the book - all too easily for my liking.
I had never made that mistake before in a long time using Amazon and I find their convenience quite good, but it wasn't a big problem as the mis-buy (hey another new word) was my bad - and I know that I can turn off buy with one click option but as I say I quite like the convenience of this -so I think I'll return the book and go to my orders history. There was the book and a simple two-click process (the intended clicks this time
) and my screen showed me "you have successfully returned the book".
I waited for my phone app to ping again to show the refund... but no. Seems they're not so quick off the mark refunding. Obviously they have a one way traffic system running on their IT.
Reason I'm posting is that 48 hours after cancelling I have had an email today saying that they are processing the refund and the money will show up against my payment method within 10 working days!!!!!!!! Taking the absolute mickey here.
If the purchase process is almost instantaneous then why not the refund process? Again I goofed but their refund process stinks.
Grrrrrr!!!!
Well something happened when I was interacting with them on Friday which I found extremely annoying.
I buy a lot of books, eBooks and other bit and bobs from them so have an account etc. Anyway, when reading some Seamus Heaney poetry I searched on SH as an author to see what books they were selling. I spotted what I thought was something I was interested in and clicked to check out the book but mis-moused (hey new word) my click and inadvertently hit the "buy now" option.
Several things happened within the first ten seconds. The card app on my phone pinged telling me I had just spent £6.02, another ping confirming the order from Amazon by email and my screen display on the laptop thanked me for my order - so I had bought the book - all too easily for my liking.
I had never made that mistake before in a long time using Amazon and I find their convenience quite good, but it wasn't a big problem as the mis-buy (hey another new word) was my bad - and I know that I can turn off buy with one click option but as I say I quite like the convenience of this -so I think I'll return the book and go to my orders history. There was the book and a simple two-click process (the intended clicks this time
) and my screen showed me "you have successfully returned the book".I waited for my phone app to ping again to show the refund... but no. Seems they're not so quick off the mark refunding. Obviously they have a one way traffic system running on their IT.
Reason I'm posting is that 48 hours after cancelling I have had an email today saying that they are processing the refund and the money will show up against my payment method within 10 working days!!!!!!!! Taking the absolute mickey here.
If the purchase process is almost instantaneous then why not the refund process? Again I goofed but their refund process stinks.
Grrrrrr!!!!
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